i have a friend who regularly orders meals from hello fresh. she loves their stuff. i am all about budget cooking and making my dollar stretch further so i haven't been super keen to try it, especially when i am being flagged down by random people promoting it in the shopping centre.
however, said friend was sent some free boxes from hello fresh and asked me if i would like to try it. she sent one to me and one to dougs parents (super kind of her!) which i ordered through the app. here is where the problems began. i have a small baby who cries a lot. if you don't cancel your subscription, you'll start getting charged the value of the free box weekly... which is $124.95 plus $9.95 delivery where we live. i'm happy to try the box, not pay for one weekly. perhaps i'll order at some later stage, let's wait and see. but noooooo, i cancelled my subscription too early (due to stressing that i would forget to do it later!), was refunded my $9.95 i had paid for delivery and then when i called to complain, was told that i could no longer have my free box, as i was no longer a new customer. what the heck?! did i receive one i was unaware of? nope. the system says i have ordered one, so that "violates their terms and conditions" as i cancelled it too soon and now i get nothing. well. their customer service team weren't very nice about it, i was well unimpressed and i got absolutely no where complaining, as did my friend who sent me it to begin with. i lost my freebie, she lost the freebie she sent me... no one is happy here.
but. there was still the in-laws freebie and we ordered that. it arrived on schedule, the contents were fresh and the recipes were easy... and the meals were delicious. like super good. i would absolutely make them again, and thanks to the handy recipe cards that are included, i can! awesome.
but i find them very expensive. $124.95 for three meals for four people? i could do my weeks shopping for that! if you have the money, you're uninspired and you want some excellent fancy meals to make, well worth it. you want budget meals? hello fresh is not for you. i very much doubt i'll order again in the future unless i get some awesome deals emailed to me...
my only advice would be, don't call their customer service unless you want to bang your head against a wall... and if you get a free box, make sure you skip the following weeks subscription on the app and then cancel as soon as the box arrives. that way they won't slog you for the following week straight away.
hello fresh - well worth a try. easy, quick, tasty, meals... just not easy on the pocket.